We strive to ensure that every Trinidad Coffee Company customer is completely satisfied with their purchase and our service. Returns are handled on a case-by-case basis. Because it is a consumable good and is perishable, we are unfortunately unable to accept returns of coffee.

If you believe that you received product in error, or the goods are damaged, please notify us within five (5) days from the date you received your order. Our customer service team will work with you to find a workable solution.

Please note that any non-coffee merchandise that is authorized for return or exchange must be in its original, unopened packaging. Depending on the circumstances, you may be required to pay for shipping cost(s) associated with the return, and a re-stocking fee of 5% (five-percent) of the purchase amount may apply.